I have been able to use Securus for a lot of things since my sister when to jail, and it has not just been for the video calls. I like the video calls that they have provided, and it is also a website where we can get other services that we need. Securus came up with the ConnectUs system that I thought I would never have to use, but it has been helpful.
The ConnectUs system holds all the forms and papers that you can send to the jail to ask for certain things. It is very easy for people to submit these papers like I have because they are right there on the Securus website. I had no idea all these forms existed, but then I heard from someone that they had to make a dietary request. I told them it might be there on the Securus website.
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I also have used it myself because I had to submit a special request to have more than one person should up for a big visitation. The jail got the form through the Securus website, and I was able to send a few people out there to see her. That made the whole thing a lot easier for her and for us.
I have been using Securus a lot lately just to talk to my sister, and I have also been able to get her to talk to me about things that are important because seeing her makes it easier. We have real talks, and I do it all from my tablet. I can still ask her if I need to fill out any forms for her, and I get it done fast. Securus makes dealing with a family member being in jail a much easier thing than it used to be.